Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at support@hbody.co.

  • Customs & import fees

    In countries belonging to the European Union, free trade prevails, which means that taxes and VAT are included in the customer's order.

    For the rest of the world, EU hubs are used. Please note that any import related costs will be directed to the end-customer. The costs depend on order value, country specific limits for importation and the product itself.

    Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. H Body is not responsible for these charges if they are applied and are your responsibility as the customer.

     

  • Shipping information

    Please read the Shipping Policy here. 

  • Do you offer free shipping?

    We offer free shipping on orders above 1400 SEK (approx. 128 EUR). 

  • How long will it take to get my order?

    It depends on where you are in the world. You can read about our standard delivery times here. 

     

  • Can I add a product to an order I already made?

    No, if you want more products, please place a new order.

  • I've order wrong product or wrong color, can I change the order?

    If you have accidentally ordered the wrong product, we would like you to contact us immediately at support@hbody.co. We cannot guarantee that we can stop an order that has already been placed. If this is not possible, we will inform you by email and in such case encourage you to make a return via the link here. After a possible return, you need to place a new order if you want a new product.

  • I'm not satisfied with my order, can I make a return?

    We are sorry to hear that you are not satisfied with your product, in order to best assist you, please follow the steps in the link here. 

    Please notice that we only accept returns made within 14 days of receiving your item. 

    IMPORTANT: If you wish to make a return, you are responsible for ensuring that the package reaches us at H Body and you are responsible for the shipping costs yourself. Please read more about this here.

  • What happens if my product is damaged during delivery?

    If a product is damaged, we would like you to follow the steps here. In order for us to be able to help you in the best possible way, we ask you to send us your order number and pictures where the damage is clearly visible. Please follow the steps in the link above. 

  • My package has not arrived in time, what should I do?

    We are sorry to hear that you have not received your package in time, but as a company we cannot control the delivery. Please follow this tracking link to see where your package is. If you have more questions, please contact the shipping company. 

    If you ultimately do not feel that you have received help, please contact us via support@hbody.co.